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FREQUENTLY ASKED QUESTIONS
My Lounge entry includes complimentary grazing snacks and hot options as well as self-serve wine, beer and cocktails. Entry to My Lounge also includes access to the airport's only outdoor terrace and designated smoking area (at Gatwick, South Terminal only).
Clubrooms entry includes hosted table service, a la carte dining and complimentary award-winning wines and spirits.
No1 Lounge entry includes made-to-order dishes and a wide range of beverages from our tended bars.
Access to Premium Security is also included for all bookings made on no1lounges.com.
Children aged 2 years and over are welcome in The House, however we reserve the right seat you in the family room. Guests under the age of 12 are not permitted in the Clubrooms, and guests of all ages are welcome in both No1 Lounges and My Lounge.
When booking online, we automatically set the arrival time three hours prior to your flight time, in line with our terms and conditions. You're free to leave the lounge and return any time during your stay, but must keep your luggage with you at all times.
We ask all of our guests to wear smart-casual clothing.
We reserve the right to refuse admission to anyone wearing clothing which we deem to be unsuitable. This may include themed or fancy dress outfits, clothes with slogans that may cause offense, replica sports kits, clothing that exposes midriffs or upper thighs, or bare shoulders on men. We also ask that guests do not wear tracksuits while in the lounge – we appreciate that people like to travel comfortably and so welcome guests to change when departing the lounge.
Please be advised that any self-assembled groups will not be seated together. In order to ensure a premium lounge experience for all guests, we do ask that large groups are both respectful of those guests around them, and mindful of keeping noise to a reasonable level.