Frequently Asked Questions

Our lounges are located after security in the departure area and are available to all checked-in departing passengers. It doesn't matter which airline or class of ticket you've got, you're welcome to use our lounges.

If you've got a lounge access membership or dining card, please click here to see which cards are accepted.

You can use the lounge three hours prior to your flight time. Extra hours can be purchased in advance if you plan to arrive earlier.

When booking online, we automatically set the arrival time three hours prior to your flight time, in line with our terms and conditions. You're free to leave the lounge and return any time during your stay but must keep your luggage with you at all times.

We understand the inconvenience flight delays can cause. You are welcome to stay in the lounge if your flight is delayed but please keep an eye on our screens in the lounge for updates on your departure.

Please note, guaranteed delay cover is only available to direct bookings (third party bookings are excluded).

No1 Lounge entry includes freshly, prepared, seasonal dishes served buffet style and a wide range of beverages from our tended bars.

Clubrooms entry includes hosted table service, a la carte dining and complimentary award-winning wines and spirits.

My Lounge and The Gateway entry includes complimentary grazing snacks and hot options as well as self-serve wine, beer and cocktails. Entry to My Lounge Gatwick South Terminal also includes access to Gatwick Airport's only outdoor terrace and designated smoking area.

Club Aspire entry includes complimentary hot and cold dishes and a variety of snacks, served buffet style and a wide range of beverages from our tended bars.

Plus, all guests will have access to our unlimited dedicated Wi-Fi, a variety of comfortable seating areas in a range of stylish spaces, convenient charging points, PressReader to download newspapers and magazines, and attentive staff on hand for your every need.

Premium Security is available at Gatwick Airport only and can be added to your booking at an extra cost. Please note, Premium Security is included free of charge on Clubrooms lounge booking at Gatwick Airport. 

Yes, we have a dress code in place. We ask all our guests to wear smart-casual clothing. Our dress code stipulates that we reserve the right to refuse admission to anyone wearing clothing which we deem to be unsuitable. This includes themed or fancy-dress outfits, clothes with slogans that may cause offence, sports shirts, beach flip flops, vests, and clothing that exposes midriffs or upper thighs. We will not hesitate to enforce this entry requirement.

If you would like to find out more about lounge terms of entry, please click here.

We do accept groups, however please be mindful of the rules around group bookings. If you are travelling as a group and would therefore like to be seated together in the lounge, please book as a group. Note, that we accept bookings on our website for a maximum of 8 people.

Any groups of 9 or more must contact our Guest Relations team on +44(0) 203 283 8449 or via Enquiries@No1Lounges.com to enquire about availability.

Please be advised that any self-assembled groups will not be seated together. In order to ensure a premium lounge experience for all guests, we do ask that large groups are both respectful of those guests around them, and mindful of keeping noise to a reasonable level.

We take the safety of our guests very seriously and will do our best to cater for guests with food allergies, with due process in place to support this.

We do ask that guests with allergies make themselves known to staff, so that we can provide them with accurate allergen information for our menu that day and put in place the correct precautions.

Each lounge has their own menu and allergen portal. To find your lounge allergen menu, click here and select the lounge you will be visiting and the correct menu period.

Smoking is permitted in the designated smoking area on the outdoor terrace in My Lounge, Gatwick South Terminal.

Smoking is not permitted in any other lounge in our collection.

Any lost property found in the lounges will be handed to the Airport's lost property department. Please contact the relevant airport's lost & found department directly for assistance.

If you would like more information on how our lost property process works please contact our Guest Relations team via Enquiries@No1Lounges.com.

As always, our bookings are flexible, so you can have confidence and peace of mind that should your plans change, you can cancel or amend your booking easily, free of charge.

Only those who have booked via No1 Lounges directly can amend or cancel with us. If you have booked via a third party, such as the airport website or Holiday Extras, please contact this third party directly to make changes to your booking.

Please get in touch with our Guest Relations team for any assistance on making changes to your booking. The best way to get in touch is to email Enquiries@No1Lounges.com 

All of our lounges are wheelchair accessible. This includes No1 Lounges, Clubrooms, My Lounge, The Gateway and Club Aspire.

We strive to make our lounges the best places to wait in the airport.

With this aspiration comes a responsibility to ensure that they remain an environment our guests want to spend time in, and a place that our staff can work safely within. We ask all guests to be respectful of others whilst in the lounge, please keep noise to a minimum.

We have a responsibility to ensure guests are fit to fly. If you appear intoxicated, there is a chance that you will be refused entry to the aircraft for your onward journey.

We will not hesitate to refuse service to any guests or groups that appear to be consuming alcohol in an excessive manner or are acting in a way that is compromising the lounge experience for others or has the potential to cause problems for our staff.

You can read our full terms here. You can also find more helpful articles in the No1 Lounges Help Hub.

While we welcome little ones to our lounges, we do not specifically cater for children. Please make sure that you bring activities that will keep the little ones occupied during your visit. Children must be accompanied in the lounge at all times and are not permitted to run around the general lounge area.

Children aged 2 years and over are welcome in No1 Lounges, The Gateway, My Lounge and Club Aspire, however we reserve the right to seat you in a dedicated family space.

Children under the age of two (infants) go free at our lounges.

Guests under the age of 12 are not permitted in Clubrooms lounges.

Yes, all our lounges have flight information screen, however we do not make flight announcements, please make sure you check these, as it is your responsibility to catch your flight.

If you're transferring through Heathrow and would like to use the lounge, follow the signs for flight connections when you land. If you don't land in T3 or T5 you'll need to get the free airport terminal transfer bus and follow the signs the terminals. Transferring between terminals can take up to 90 minutes, so we would recommend only using our lounge if you are departing from Terminal 3 or Terminal 5.

Please note we cannot refund your booking if you do not arrive at the lounge on the day of your booking.