As we’ve all experienced first-hand, life has been a little different over the last few months. The travel industry may have ground to a halt, but that doesn’t mean we have. In fact, we are working harder than ever.
We’re taking our time to reopen responsibly and taking extra steps to make our lounges the safest and best experience for you and for our teams who are working in them as well as behind-the-scenes, which you can read about below.
But we also know that our airport lounges have always been a place of sanctuary before your flight and now more than ever, we are committed to this mission. We cannot wait to invite you back through our doors to take a pause ahead of your trip and to eat, drink and relax in style.
Until then, we are rigorously planning our service and training our teams, ready to re-open our lounges this summer and bring back your haven in the airport.
At the core of our changes, we have enhanced our high standards of cleanliness even further, with more frequent cleaning throughout the day.
We have also introduced a number of additional measures:
If your travel plans have been affected, we are very sorry to hear this and hope we can help - our Guest Relations team are on hand for any enquiries. We are offering all guests who have a pre-booking or reservation with us the opportunity to amend their booking, free of charge, to a new date. If you have yet to rearrange your travel plans, we can hold your booking in credit with us until you do so.
You can get in touch with our team by completing the enquiry form that is accessible via the 'Help' button on the bottom right of this page or by emailing firstname.lastname@example.org.
If you would like to speak with a member of the team please include your contact details on the message you send to us and we will be in touch as soon as we're able to.
We have a reduced team but are working hard to reply to all queries, and will be prioritising anything urgent. Your patience is appreciated.
Booked via a third party? If you have booked through a different provider, such as Holiday Extras, you will need to contact them directly to discuss your booking.