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Travel Disruption

All of our lounges in the UK and Australia are currently closed.

If you need to contact us, please see below.

Your place of sanctuary before flying

As we’ve all experienced first-hand, life has been a little different over the last few months. The travel industry may have ground to a halt, but that doesn’t mean we have. In fact, we are working harder than ever.

We’re taking our time to reopen responsibly and taking extra steps to make our lounges the safest and best experience for you and for our teams who are working in them as well as behind-the-scenes, which you can read about below.

But we also know that our airport lounges have always been a place of sanctuary before your flight and now more than ever, we are committed to this mission. We cannot wait to invite you back through our doors to take a pause ahead of your trip and to eat, drink and relax in style.

Until then, we are rigorously planning our service and training our teams, ready to re-open our lounges this summer and bring back your haven in the airport.

Changes we're making

At the core of our changes, we have enhanced our high standards of cleanliness even further, with more frequent cleaning throughout the day.

We have also introduced a number of additional measures:

  • Contactless reception - our team will still give you a warm welcome (at a distance) before you retreat inside
  • We’ve ensured there’s plenty of space to allow guests to relax in comfort and style
  • All buffet has been withdrawn, in favour of table service by our friendly and attentive team
  • We will be serving a new, high-quality, simplified menu of hot and cold food, which reduces interaction and minimises contact between our teams and with guests
  • Hand sanitiser will be available throughout the lounge for your peace of mind
Before starting to re-open, we have been asking the views of our customers and staff and are collaborating closely with airports, airlines and our business partners to shape every aspect of our lounges in this new ‘normal’ and we are looking forward to being able to welcome you back soon.

Contact us

If your travel plans have been affected, we are very sorry to hear this and hope we can help - our Guest Relations team are on hand for any enquiries. We are offering all guests who have a pre-booking or reservation with us the opportunity to amend their booking, free of charge, to a new date. If you have yet to rearrange your travel plans, we can hold your booking in credit with us until you do so.

You can get in touch with our team by completing the enquiry form that is accessible via the 'Help' button on the bottom right of this page or by emailing

If you would like to speak with a member of the team please include your contact details on the message you send to us and we will be in touch as soon as we're able to.

We have a reduced team but are working hard to reply to all queries, and will be prioritising anything urgent. Your patience is appreciated.

Booked via a third party? If you have booked through a different provider, such as Holiday Extras, you will need to contact them directly to discuss your booking.