Travel Disruption

The wellbeing of our guests is of paramount importance to us. In response to the coronavirus situation, we are taking advice from Public Health England, Health Protection Scotland and other Worldwide Health agencies and airport authorities.

All of our lounges in the UK and Australia are now closed, in line with Government advice.

If your travel plans have been affected by the coronavirus situation, we are very sorry to hear that and hope we can help - our Guest Relations team are on hand for any enquiries. We are offering all guests who have a pre-booking or reservation with us the opportunity to amend their booking, free of charge, to a new date. If you have yet to rearrange your travel plans, we can hold your booking in credit with us until you do so.

You can get in touch with our team by completing the enquiry form that is accessible via the 'Help' button on the bottom right of this page or by emailing

If you want to speak with a member of the team please include your contact details on the message you send to us and we will contact you as soon as we are able.

Please bear in mind we will be prioritising urgent emails but we will be in touch as soon as possible.


Booked via a third party?
If you have booked via a third party, such as Holiday Extras, we suggest you contact their teams directly as they will have the details of your booking.