Travel Disruption

The wellbeing of our guests is of paramount importance to us. In response to the coronavirus situation, we are taking advice from Public Health England, Health Protection Scotland and other Worldwide Health agencies and airport authorities.

All of our lounges in the UK and Australia are now closed, in line with Government advice.

If your travel plans have been affected by the coronavirus situation, we are very sorry to hear that and hope we can help - our Guest Relations team are on hand for any enquiries. We are offering all guests who have a pre-booking or reservation with us the opportunity to amend their booking, free of charge, to a new date. If you have yet to rearrange your travel plans, we can hold your booking in credit with us until you do so.

Please be advised that we are experiencing a high volume of calls and emails at present, so do bear with us and we’ll get back to you as soon as possible - your patience is appreciated.

0203 283 8449 - lines are open from 9:00am to 5:30pm (GMT), Monday to Friday.


Booked via a third party?
If you have booked via a third party, such as Holiday Extras, we suggest you contact their teams directly as they will have the details of your booking.