No1 Lounge at Heathrow Terminal 3

Guests accessing a No1 Lounge can enjoy complimentary food and beverages, including hot dishes, snacks and premium beers, wines, spirits, sparkling wine, soft drinks and hot beverages.

Guest can also access free and unlimited Wi-Fi, flight information screens, comfortable seating, TVs and runway views from within the lounge.

Lounges are a capacity-controlled environment, providing an escape away from the at times, busy airport terminal.

You can use the lounge three hours prior to your flight time. Extra hours can be purchased in advance if you plan to arrive earlier.

When booking online, we automatically set the arrival time three hours prior to your flight time, in line with our terms and conditions. You're free to leave the lounge and return any time during your stay but must keep your luggage with you at all times.

Yes, our dress code stipulates that we reserve the right to refuse admission to anyone wearing clothing which we deem to be unsuitable. This includes themed or fancy-dress outfits, clothes with slogans that may cause offence, sports shirts, beach flip flops, vests, and clothing that exposes midriffs or upper thighs. We will not hesitate to enforce this entry requirement. Anyone who refuses to adhere to these requirements will be refused access and forfeit the right to any refund.

If you would like to find out more about Terms of Entry & Lounge Etiquette, please click here.

As always, our bookings are flexible, so you can have confidence and peace of mind that should your plans change, you can cancel or amend your booking easily, free of charge.

Please get in touch with our Guest Experience Team for any assistance on making changes to your booking. The best way to get in touch is to email Enquiries@No1Lounges.com

Only those who have booked via No1 Lounges directly can amend or cancel with us. If you have booked via a third party, such as the airport website or Holiday Extras, please contact this third party directly to make changes to your booking.

We strive to make our lounges a relaxing environment for all, with this comes the responsibility to ensure our lounges remain an environment our guests want to spend time in and our team can work safely within. We reserve the right to refuse access or service to any guests who are abusive towards our team members, this includes but is not limited to using aggressive or offensive language, raising your voice, ignoring our team member’s instructions or filming our team members without their prior consent.

We ask all guests be respectful of others whilst in the lounge, please keep noise to a minimum.

We have a responsibility to ensure guests are fit to fly. If you appear intoxicated, you'll be refused entry to your flight. We will not hesitate to refuse service to any guests or groups that appear to be consuming alcohol in an excessive manner or are acting in a way that is compromising the lounge experience for others or has the potential to cause problems for our staff. If required, our team will enlist the help of airport security or police to enforce this rule.

You can read our full Terms & Conditions here or our Terms of Entry & Lounge Etiquette here.

You can also find more helpful articles in the No1 Lounges Help Hub.