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No1 Lounge entry includes freshly, prepared, seasonal dishes served buffet style and a wide range of beverages from our tended bars. My Lounge entry includes complimentary grazing snacks and hot options as well as self-serve wine, beer and cocktails. Entry to My Lounge Gatwick South Terminal also includes access to Gatwick Airport's only outdoor terrace and designated smoking area. Clubrooms entry includes hosted table service, a la carte dining and complimentary award-winning wines and spirits.

Any checked-in passengers from any airline, across any ticket class. Children aged 2 years and over are welcome in No1 Lounges and My Lounge, however we reserve the right to seat you in a dedicated family space and children must be supervised at all times. Guests under the age of 12 are not permitted in the Clubrooms.

You can use the lounge three hours prior to your flight time and buy extra hours in advance or while you’re in the lounge – if your flight’s delayed and you want to stay longer, for example. When booking online, we automatically set the arrival time three hours prior to your flight time, in line with our terms and conditions. You're free to leave the lounge and return any time during your stay, but must keep your luggage with you at all times.

Yes, we have a dress code in place. We ask all our guests to wear smart-casual clothing.

Our dress code stipulates that we reserve the right to refuse admission to anyone wearing clothing which we deem to be unsuitable. This includes themed or fancy-dress outfits, clothes with slogans that may cause offence, sports shirts, beach flip flops, vests, and clothing that exposes midriffs or upper thighs. We will not hesitate to enforce this entry requirement. Anyone who refuses to adhere to these requirements will be refused access and forfeit the right to any refund.

If you would like to find out more about Terms of Entry & Lounge Etiquette, please click here.

We do accept groups, however please be mindful of the rules around group bookings. 

Each lounge has its own group booking limit on our website. All our lounges accept group bookings for up to 8 people, excluding the No1 Lounge at Birmingham Airport where the limit is 6 people and No1 Lounge at Luton Airport the limit is 4 people.

If the group size is over the website maximum, then you must contact our Guest Relations team to enquire about availability. The best way to get in touch is via our Contact Us page or to email Enquiries@No1Lounges.com 

Please be advised that each lounge maintains the discretion to accept or deny Group Booking requests, and any self-assembled groups will not be seated together. If you are traveling as a group and would therefore like to be seated together in lounge, please book as a group. Those who do not book as a group but would like to be seated together in-lounge could be refused access/refused this request as they are in breach of our booking policy.

Please note, we do not permit access to stag and hen parties at any of our lounges.

In order to ensure a premium lounge experience for all guests, we do ask that large groups are both respectful of those guests around them, and mindful of keeping noise to a reasonable level.