Thank you visiting the No1 Lounges website. This privacy notice, together with our terms and conditions sets out important information about the ways in which we collect and use your personal data. We also explain what rights you have with regard to your personal data and how you can exercise those rights.
We are also open to improvement; if you have any feedback on this notice, contact our Data Protection Officer or EU representative with your thoughts.
No1 Lounges is a provider of premium airport services. We operate airport lounges and other services at London Gatwick, London Heathrow and Birmingham Airports.
Our registered office address is:
No1 Lounges Ltd, Hampton Court, Manor Park, Runcorn, Cheshire, England, WA7 1TT, company number 05778886
If you have any queries about this Privacy Notice or you would like to exercise your rights please contact our voluntarily appointed Data Protection Officer (DPO), Simon Ghent at firstname.lastname@example.org.
If you are an EU Data Subject you can contact our EU Representative, Rune Peterson, at email@example.com Our EU Representative complies with our obligations under GDPR Article 27 and is established in the Republic of Ireland. Please note that our EU Representative is a Third Party. They will process your personal data in accordance with this Privacy Notice.
We will collect and store any information you provide to us when you:
This information may include your name, address, email address, phone number, payment card information, affiliate membership number, your CV, feedback about our services, any other information you send to us, and/or any other information relevant to the Services that you’re booking or purchasing.
We may also collect information about you from third parties that we work closely with for the purposes of delivering to you the Services that you request from us.
For example, you may book access to our lounges or other Services via third parties such as tour operators, travel agents or other third-party intermediaries. You might also be part of a scheme that permits you access to our lounges. In those circumstances we may receive information from the third parties in relation to your booking with us. This may include your name, applicable membership number or booking reference, lounge facility or Service location, your arrival/flight time and number, number of guests that you have booked or are entitled to access and any comments associated with your booking, such as special requests.
We may also engage third parties to operate certain Services on our behalf, for example our chauffeur services or airport hosting services. These entities may collect information directly from you about your use of our site or your engagement with the Services that they provide on our behalf.
We may also receive information about you from third parties where you have consented to such third party sharing your information with us for specific purposes. For example, we might receive information about you from third parties if you have indicated to that third party that you would like to hear from us.
When you visit one of our locations we will capture you on CCTV.
The table in section 6 below provides more detail about the data we collect for each of these purposes, the lawful basis for doing so, and the period for which we will retain each type of data.
In addition, to ensure that each visitor to our website can use and navigate the site effectively, we collect the following:
From time to time we may use technologies, such as tracking pixels (also called 1x1 pixels tags), to collect the above information from your interaction with emails we send you. This enables us to focus our marketing to your needs, leading to more relevant emails to our subscribers. It also helps us to identify subscribers that are not engaged with our marketing emails, enabling us to remove them from our send lists.
In section 8 below, we identify your rights in respect of the personal data that we collect and describe how you can exercise those rights.
|Reason to Process||3rd Parties involved in Processing||Basis to Process|
|Provide access to our site and monitor activity and performance.||Website Host and Developers||Legitimate Interest - to ensure our website is presented in an effective and optimal manner.|
|Provide you with our Services that you have purchased – either directly or through a third party.||Booking Agent/Affiliate, Payment Service, Booking System||Contractual – to ensure we can deliver the service ordered,|
|Respond to requests from you||MS365, CRM||Legitimate Interest – so we can reply to you|
|To confirm your membership with an affiliate that permits you access to our lounges||Affiliate member||Contractual – to ensure your membership is valid|
|Contacting you in relation to your booking including customer service and support||Marketing Platforms, MS365.||Legitimate Interest|
|To keep in contact with you about other Services of ours that we believe may interest you:||Marketing and CRM Platforms||See below|
|a) if you are an existing direct customer of ours you haven’t asked us not to contact you||Marketing and CRM Platforms||Legitimate Interest|
|b) if you are a new or prospective customer of ours that you have asked us to contact you||Marketing and CRM Platforms||Consent / Implied Consent unless the information is supplied by an affiliate/agent|
|Share your data with other selected third parties, to enable them to contact you with information about goods or services that may interest you||MS365 and with those third parties including our DPO||Consent|
|To carry out aggregated and anonymised research about general consumer engagement with our Services and site||Marketing and CRM Platforms, MS365||Legitimate Interest|
|To process any job applications, you submit to us including sharing this with any relevant third-party recruitment agency we use||MS365, Reference Agencies, Former Employees at time of offer, Recruitment Agencies||Legitimate Interests|
|To comply with any airport rules and/or regulations including that of Security Services||MS365, Security Services||Contractual, Legal Obligation|
|To uphold our Legal Rights including cases of claims||MS365, Legal Council||Legal|
You have the following rights over any data we hold about you:
You can read more about your rights here.
If you would like to uphold your rights then please contact our Data Protection Officer at firstname.lastname@example.org
If you are in anyway dissatisfied with our response you also have the right to lodge a complaint with the Data Protection Authority. This can be done at https://ico.org.uk/concerns/
Dependant on the data you provide us and for what purpose it is provided we may need to retain your data.
We operate a data retention policy and look to find ways to reduce the amount of information we hold about you and the length of time that we need to keep it. For example:
If you wish to find out more about your specific data retention, please contact us.
Every marketing email sent from Us allows you to opt out of receiving emails from us, except for the purposes of fulfilling any contractual arrangements.
You can also contact us at the email address above and request to opt out, view, export or delete your data.
If you request for your data to be deleted, your name and email address will be added to an exceptions list and all other data removed.
Our website and other materials sent to you may contain links to other third party websites. We may also offer buttons to social media that link to third party services. We’re not responsible for the content or your data privacy these sites provide through their tools or sites.