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Priority Pass Prebook

Our lounges can reach full capacity and in these instances, visitors without a reservation will unfortunately not be able to gain access.

From just £6* per person you can secure your entry to the lounge. Plus, priority security lane access for all members of your party is included in your booking for our lounges located in Gatwick.

You may still access the lounge without a reservation, however, please be aware that entry is subject to available space and cannot be guaranteed.

Please note, the Showers and Spa facilities are Heathrow Terminal 3 are closed until further notice. Priority security is not currently included at Birmingham or Heathrow.

*The reservation fee is an additional charge, which secures a place for you in the lounge. The visit itself will be processed through your lounge membership card. The card must be valid on the day of your visit and should be presented at reception on arrival. If, under the terms of your membership, you have an allowance of free visits, or your visits are paid for through your associated bank account, these will also be deducted in the normal way.

RESERVE A PLACE

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Frequently Asked Questions

Your lounge entry includes a variety of hot and cold dishes which will be served to you at your seating by our friendly and attentive team. A wide selection of complimentary alcohol, soft drinks and hot beverages are included in the entry fee and we also serve a premium selection of alcoholic drinks which can be purchased in the lounge for a supplement. Plus all guests will have access to our unlimited dedicated Wi-Fi.

Any checked-in passengers from any airline, across any ticket class.

You can use the lounge three hours prior to your flight time and buy extra hours in advance or while you’re in the lounge – if your flight’s delayed and you want to stay longer, for example.

When booking online, we automatically set the arrival time three hours prior to your flight time, in line with our terms and conditions. You're free to leave the lounge and return any time during your stay, but must keep your luggage with you at all times.

Our lounges have become increasingly popular, therefore by reserving your access for just £6 per person we know to expect your arrival, and so can have a place in the lounge for you. In addition to a guaranteed place in the lounge, a prebooking for the No1 Lounge in Birmingham and Gatwick also includes complimentary access to the priority security lanes. Without a prebooking, we cannot guarantee you will gain access.

Our lounges have become increasingly popular, which means we can’t always accommodate guests without a reservation. We don’t like to disappoint, so we’ve introduced a reservation system, to guarantee your entry every time you fly.

If you would like to make a reservation, simply visit our reservations portal and login to your Priority Pass account, look for No1 lounges and proceed with your booking:

1. Let us know when you’re coming and how many people are in your party
2. Follow the steps in the booking process to pay the reservation fee
3. When you arrive at the lounge, just give us your confirmation number and present your Priority Pass card as usual

Your reservation will be valid from three hours prior to your departure and your Priority Pass card (physical or digital) must be presented on arrival. The reservation guarantees you can use your membership card when accessing the lounge and your card will be swiped or scanned as usual, and you will be charged in line with your membership.

Please note that reservations are non-refundable and non-transferable and champagne is only available to guests aged 18 or over. All members of the party, including children (aged 2-11), require a reservation for guaranteed entry.

No1 Lounges does not have access to any systems outside of its own, therefore cannot answer questions about your about specific Priority Pass memberships. For any relevant inquiries, please contact Priority Pass membership services or your card issuer directly.

We have implemented several changes to our Lounges in recent months to keep you and our team safe, whilst still delivering the amazing, welcoming No1 Lounge experience you’re used to. We have enhanced our high cleanliness standards in lounges even further, with more frequent cleaning. We are also operating a contactless check-in, introduced hand sanitising stations in lounges and as always, have capacity controlled lounges giving you space to relax and unwind before you fly. We’re also serving a new, high-quality, simplified menu of hot and cold food, minimising contact between our teams and guests, all served via table service. Our staff will continue to wear face coverings and we encourage you to do so too. Please be mindful of any guidance issued by the airport you are travelling from.

TERMS AND CONDITIONS

The Customer must present a valid booking confirmation (“Booking Confirmation”) and lounge access card to the Lounge reception in order to gain access to the Lounge. A Booking Confirmation is valid when it is generated by No1 and issued to the Customer after the Customer has provided all required information for a Booking and processed payment from the Customer’s payment card. On arrival, the visit will be recorded and processed as per the terms of the Customer's lounge access programme. The Booking Confirmation is non-transferable. Entry into a Lounge is only permitted on the date of travel, for the time booked, and for the number of customers shown on the Booking Confirmation. The Customer may include a maximum of eight passengers per Booking (including, where permitted, infants and children). Admission for additional customers shall be at the discretion of the Lounge staff and subject to an entry fee set by the Lounge, to be paid by the additional customer(s) to the Lounge at the time of entry. Each Customer must be in possession of a valid flight ticket and boarding pass for a departing flight on the same date as the Lounge Booking. All lounge bookings begin three hours prior to the Customer's flight time, unless indicated differently within the Lounge conditions of entry and on the Booking Confirmation. Customers may extend their stays only at the discretion of the Lounge staff. Any additional charge for an extension must be paid by the Customer directly to the Lounge. Children (where permitted) must be accompanied by an adult at all times. The cost for child entry is based on an age range, and is determined by the Lounge. Any infants or children causing upset to other Customer's comfort may be asked to vacate the Lounge facilities or to utilise a designated family area. It is the Customer’s responsibility to confirm that the Lounge location is accessible from the terminal they will be travelling from and that the hours of Lounge operation match their travel plans. Customers should contact their travel provider before booking to confirm this information. No1 will not be held liable to any Customer who has booked an incorrect or inaccessible Lounge. No1 will not refund any unused Bookings under these or any circumstances. Please note that all Lounges reserve the right to refuse entry 30 minutes before the Lounge closing. Priority security is operated by each airport independently and is subject to availability.