See a better price?
At No1 Lounges, we’re committed to offering you the best possible value. If you’ve found a lower price for one of our lounges elsewhere, please share the details in the form below and our Guest Relations team will review your request.
*We may request an image or screenshot of the price you’ve found once your ticket is picked up by our Guest Relations team, so having one ready can help speed up the process.
Telephone:
Lines are open from 09:00 to 17:00, Monday to Friday.
Please note, our phone lines will be closed on public holidays.
What information do I need to supply when enquiring about a price match?
When submitting a Price Match enquiry, please provide details of the cheaper full-price booking you have found for a No1 Lounge, My Lounge, Clubrooms or Club Aspire Lounge. You must include evidence of the price in question, such as photo or screenshot evidence, along with a direct link to the third-party website showing the lower rate.
Price Match claims must be submitted and approved before your date of travel and are only valid on 3-hour stays.
We may request an image or screenshot of the price you’ve found once your ticket is picked up by our Guest Relations team, so having one ready can help speed up the process.
What is the No1 Lounge Price Match Promise?
At No1 Lounges, we’re committed to offering you the best possible value. If you’ve found a lower price for one of our lounges elsewhere, please share the details via the Price Match From and our Guest Relations team will review your request.
The Price Match Promise is valid on No1 Lounge, My Lounge, Clubrooms and Club Aspire lounges only, for full-price bookings made through third-party retailers. Partner Lounges Aspire and The Club are not included in the Price Match Promise.
Claims must be submitted and approved before your date of travel and apply to 3-hour stays only. You’ll need to provide evidence of the lower price, including photo evidence and a link to the third-party website showing the cheaper full-price booking.
What is the best way to complete a price match request?
Please complete this form above. If you have any questions, please email enquiries@no1lounges.com or call us on +44(0) 203 283 8449.
How long will it take for the Guest Relations Team to get back to me?
The team will get back to you as soon as possible. Please note that our Guest Relations Team operate from Monday to Friday 9am to 5pm, excluding public holidays.