Frequently Asked Questions

Our lounges are located after security in the departure area and are available to all checked-in departing passengers. It doesn't matter which airline or class of ticket you've got, you're welcome to use our lounges.

If you've got a lounge access membership or dining card, please click here to see which cards are accepted.

You can use the lounge three hours prior to your flight time. Extra hours can be purchased in advance if you plan to arrive earlier.

When booking online, we automatically set the arrival time three hours prior to your flight time, in line with our terms and conditions. You're free to leave the lounge and return any time during your stay but must keep your luggage with you at all times.

We understand the inconvenience flight delays can cause. You are welcome to stay in the lounge if your flight is delayed but please keep an eye on our screens in the lounge for updates on your departure.

Please note, guaranteed delay cover is only available to direct bookings (third party bookings are excluded).

No1 Lounge entry includes freshly, prepared, seasonal dishes served buffet style and a wide range of beverages from our tended bars.

Clubrooms entry includes hosted table service, a la carte dining and complimentary award-winning wines and spirits.

My Lounge entry includes complimentary grazing snacks and hot options as well as self-serve wine, beer and cocktails. Entry to My Lounge Gatwick South Terminal also includes access to Gatwick Airport's only outdoor terrace and designated smoking area.

Club Aspire entry includes complimentary hot and cold dishes and a variety of snacks, served buffet style and a wide range of beverages from our tended bars.

Plus, all guests will have access to our unlimited dedicated Wi-Fi, a variety of comfortable seating areas in a range of stylish spaces, convenient charging points and attentive staff on hand for your every need.

Fast Track Security is available at Gatwick Airport only and can be added to your booking at an extra cost. Please note, Fast Track Security is included free of charge on Clubrooms lounge booking at Gatwick Airport. 

Yes, we have a dress code in place. We ask all our guests to wear smart-casual clothing.

Our dress code stipulates that we reserve the right to refuse admission to anyone wearing clothing which we deem to be unsuitable. This includes themed or fancy-dress outfits, clothes with slogans that may cause offence, sports shirts, beach flip flops, vests, and clothing that exposes midriffs or upper thighs. We will not hesitate to enforce this entry requirement. Anyone who refuses to adhere to these requirements will be refused access and forfeit the right to any refund.

If you would like to find out more about Terms of Entry & Lounge Etiquette, please click here.

We do accept groups, however please be mindful of the rules around group bookings. 

Note, each lounge has its own group booking limit on our website. All our lounges accept group bookings for up to 8 people, excluding the No1 Lounge at Birmingham Airport where the limit is 6 people and No1 Lounge at Luton Airport the limit is 4 people.

Please be advised that each lounge maintains the discretion to accept or deny Group Booking requests, and any self-assembled groups will not be seated together. If you are traveling as a group and would therefore like to be seated together in lounge, please book as a group. Those who do not book as a group but would like to be seated together in-lounge could be refused access/refused this request as they are in breach of our booking policy.

Please note, we do not permit access to stag and hen parties at any of our lounges.

In order to ensure a premium lounge experience for all guests, we do ask that large groups are both respectful of those guests around them, and mindful of keeping noise to a reasonable level.

For groups larger than the group booking limit stated on our website, please contact our Guest Relations team here or email Enquiries@No1Lounges.com to enquire about availability.

We take the safety of our guests very seriously and will do our best to cater for guests with food allergies, with due process in place to support this.

We do ask that guests with allergies make themselves known to staff, so that we can provide them with accurate allergen information for our menu that day and put in place the correct precautions.

Each lounge has their own menu and allergen portal. To find your lounge allergen menu, click here and select the lounge you will be visiting and the correct menu period.

Smoking is permitted in the designated smoking area on the outdoor terrace in My Lounge, Gatwick South Terminal only.

Smoking is not permitted in any other lounge in our collection.

Any lost property found in the lounges will be handed to the Airport's lost property department. Please contact the relevant airport's lost & found department directly for assistance.

If you would like more information on how our lost property process works please contact our Guest Relations team via Enquiries@No1Lounges.com.

All of our lounges are wheelchair accessible. This includes No1 Lounges, Clubrooms, My Lounge and Club Aspire.

We strive to make our lounges a relaxing environment for all, with this comes the responsibility to ensure our lounges remain an environment our guests want to spend time in and our team can work safely within. We reserve the right to refuse access or service to any guests who are abusive towards our team members, this includes but is not limited to using aggressive or offensive language, raising your voice, ignoring our team member’s instructions or filming our team members without their prior consent.

We ask all guests be respectful of others whilst in the lounge, please keep noise to a minimum.

We have a responsibility to ensure guests are fit to fly. If you appear intoxicated, you'll be refused entry to your flight. We will not hesitate to refuse service to any guests or groups that appear to be consuming alcohol in an excessive manner or are acting in a way that is compromising the lounge experience for others or has the potential to cause problems for our staff. If required, our team will enlist the help of airport security or police to enforce this rule.

You can read our full Terms & Conditions here or our Terms of Entry & Lounge Etiquette here.

While we welcome little ones to our lounges, we do not specifically cater for children. Please make sure that you bring activities that will keep the little ones occupied during your visit. Children must be accompanied in the lounge at all times and are not permitted to run around the general lounge area.

Children aged 2 years and over are welcome in No1 Lounges, My Lounge and Club Aspire, however we reserve the right to seat you in a dedicated family space.

Children under the age of two (infants) go free at our lounges.

Guests under the age of 12 are not permitted in Clubrooms lounges.

Yes, all our lounges have flight information screen, however we do not make flight announcements, please make sure you check these, as it is your responsibility to catch your flight.

If you're transferring through Heathrow and would like to use the lounge, follow the signs for flight connections when you land. If you don't land in T3 or T5 you'll need to get the free airport terminal transfer bus and follow the signs the terminals. Transferring between terminals can take up to 90 minutes, so we would recommend only using our lounge if you are departing from Terminal 3 or Terminal 5.

Please note we cannot refund your booking if you do not arrive at the lounge on the day of your booking.

We do not currently have any lounges with shower facilities in use.