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No1 Lounges Covid-19 Measures

Open Lounges

We’re delighted to have reopened the No1 Lounge at Gatwick Airport - North Terminal and the No1 Lounge at London Heathrow - Terminal 3.

Please note, our lounges in Birmingham, Gatwick - South Terminal, the Clubrooms in Gatwick - North Terminal, the travel spa and airside bedrooms in Heathrow - Terminal 3 remain closed. Updates on these will follow shortly.

Your place of sanctuary before flying

COVID-19 created a lot of disruption and the travel industry was no exception. This disruption caused No1 Lounges to close lounges across our network while we worked hard to implement COVID safe measures, whilst still maintaining a luxury, peaceful lounge experience for our guests.

We’re delighted that we have now started reopening lounges around our network. We have worked hard to ensure we reopen responsibly and have taken extra steps to make our lounges the safest and best experience for you and our teams, which you can read about below.

Before reopening, we asked our customers and staff what changes they would like to see in lounges at reopening, which we have listened to! We have also worked closely with airport partners, airlines and our business partners to shape every aspect of our lounges in this new ‘normal’.

We understand that our airport lounges have always been a place of sanctuary before your flight and now more than ever, we are committed to this mission. We’re excited to welcome you back through our doors to take a pause ahead of your trip and to eat, drink and relax in style.

Changes we're making

At the core of our changes, we have enhanced our high standards of cleanliness even further, with more frequent cleaning throughout the day.

We have also introduced a number of additional measures:

  • Contactless reception - our team will still give you a warm welcome (at a distance) before you retreat inside
  • We’ve ensured there’s plenty of space to allow guests to relax in comfort and style
  • We will be serving a new, high-quality, simplified menu of hot and cold food, which reduces interaction and minimises contact between our teams and with guests
  • Food will be served to you at your table, with minimal buffet and self service options available
  • Hand sanitiser will be available throughout the lounge for your peace of mind
  • No1 Lounge staff will continue to wear face coverings and we encourage you to do so too. Please be mindful of any guidance issued by the airport you are travelling from.

As ever, your No1 Lounge booking is flexible, so if you need to make any changes to your booking at any time, please just get in touch with our friendly and helpful guest experience team who will be more than happy to assist you with this.

Managing your booking

If your travel plans have been affected, firstly, we’re sorry to hear this and we will do everything we can to help. Our Guest Relations team are on hand for any booking related queries. We are offering all guests who have a pre-booking or reservation with No1 Lounges directly the opportunity to amend their booking, free of charge, to a new date. If you have yet to re-arrange your travel plans, we can hold your booking in credit with us until you do so.

You can get in touch with our team by completing the enquiry form that is accessible via the 'Help' button on the bottom right of this page or by emailing enquiries@no1lounges.com.

If you would like to speak with a member of the team please include your contact details on the message you send to us and we will be in touch as soon as we're able to.

We have a reduced team but are working hard to reply to all queries, and will be prioritising anything urgent. Your patience is appreciated.

Booked via a third party?
If you have booked through a different provider, such as Holiday Extras, you will need to contact them directly to discuss your booking.